Contact Centre Management

We provide services in marketing, communication and information technology, for instance in the field of contact centre:

• * We set up inbound and outbound teleservices: Customer Care, Telemarketing, Telesales
• * We recruit and train tele-operators
• * We handle all issues connected to organisation and operation of contact centres

Preliminary assessment

Our customer co-operation starts with a preliminary audit to analyse:

• * Customer marketing guidelines and the content of the offer to be promoted through the contact centres
• * Objectives to be attained in term of tasks volume and expected results (customer satisfaction rates, sales volumes, acquired lead...)
• * Global dedicated means: internal involvement, external human and technical resources.

Activities

Customer Care

We propose solutions to manage request from your customer or prospect whether they arise by email, by webform or by phone. We set up the technical platform, we select accurately the convenient profiles and we provide to them the necessary training.

Telemarketing

We perform proactive marketing actions and contact directly prospective or pre-existing customers. By telemarketing we generate leads, we use persuasion to sell products or services, we implement customer retention programs.

List qualifications

To improve efficiency of commercial actions we have to concentrate on active goals. Importing data into database, produce sounding analytics and keep information up to date is key to reach performances.

Telesecretaryship

We provide dedicated resources that perfectly know your business and are trained by your specialists. They will answer phone calls, take messages, plan meetings with the clients and relieve you or your team from daily time consuming tasks.

Survey

To better understand your market, you offer perception, your customer satisfaction we can settle specific survey and provide the necessary means to collect and analyse relevant information.